Customer: MakeMyTrip MyBiz
Industry: TravelTech & FinOps
Product(s): Tartan HyperSync (HRIS & ERP Sync APIs)
Primary Use Case: Enterprise onboarding automation, real-time policy and finance synchronization

Executive Summary

Before Tartan, MyBiz onboarded corporate clients with manual data imports, time-intensive approvals, and disconnected finance workflows. Outdated employee data often led to incorrect travel approvals, policy breaches, and ERP reconciliation delays that disrupted finance teams and risked client satisfaction.

With Tartan’s unified HRIS Sync and ERP Sync APIs, MyBiz created a real-time data foundation that automated approvals, aligned employee rosters instantly, and synchronized expense and approval records directly into finance systems. 

The result was a 3× improvement in ERP reconciliation speed, 90% reduction in policy violations, and the ability to scale to 500+ corporate clients without increasing support overhead.

This transformation converted operational friction into predictable execution velocity and repositioned MyBiz as an enterprise-grade solution for corporate finance and travel teams.

The Strategic Challenge: Manual Workflows Misaligned With Growth

MyBiz was promising enterprises efficiency, but its operations were struggling under the weight of manual reconciliation and outdated data.

Without real-time employee data:

• Managers were approving travel based on stale rosters.

• Expense claims were inconsistently verified.

• Finance teams faced long, error-prone reconciliation cycles between MyBiz and client ERPs.

This ambiguity wasn’t a minor inconvenience - it was a competitive handicap. In enterprise accounts, slow reconciliation and policy breaches decrease confidence, lengthen time to value, and reduce renewal and expansion potential.

Insight: Manual synchronization creates hidden drag that compounds with scale. What starts as occasional reconciliation work becomes a structural bottleneck, undermining customer experience and predictable execution.

The Solution: Unified Sync Across HRIS and ERP Systems

MyBiz implemented Tartan’s real-time HRIS Sync and ERP Sync APIs to replace manual approval workflows and automated data exchanges across systems.

Instead of:

• Managers approving outdated rosters

• Finance teams uploading spreadsheets

• Disconnected systems causing policy mismatches

MyBiz now:

• Onboards employees instantly with verified, real-time HR data

• Applies corporate travel policies automatically from day one

• Posts expense and approval records directly into client ERP systems

• Eliminates manual uploads and mismatched entries entirely

Insight: At enterprise scale, data freshness is the linchpin of automation. Real-time synchronization across HR and finance systems removes ambiguity and supports consistent, repeatable workflows - the kind enterprises expect as a default. Delays, rework, and error correction are not optimizations; they are risks to growth velocity.

Operational Impact: Scale Without Additional Headcount

Once the unified data layer was in place:

• ERP reconciliation became 3× faster - reducing behind-the-scenes workload for finance teams.

• Policy violations dropped by ~90% because approvals were tied to up-to-date employee records.

• MyBiz continued adding clients, reaching 500+ corporates without scaling support staffing.

Operational velocity improved because data was synchronized at the source, removing manual extraction, transformation, and reconciliation steps that previously consumed time and headcount.

Insight: The hallmark of enterprise-grade automation is throughput that grows independently of manual effort. MyBiz shifted from “work harder” to “design once, execute consistently”.

Business Impact: Confidence, Efficiency, and Competitive Positioning

The operational improvements translated into measurable business value:

• Faster onboarding and reconciliation improved corporate customer satisfaction and reduced friction in finance teams’ workflows.

• Stronger policy compliance reduced disputes and downstream support effort.

• Support team efficiency increased: teams were freed from remediation work and could focus on higher-value activities.

• Scalability became predictable: MyBiz could onboard new clients without proportional increases in cost or risk.

By eliminating key sources of variance and manual dependency, MyBiz strengthened its competitive positioning in the enterprise travel and expense management market - where uptime, accuracy, and integration quality are table stakes.

Insight: When operational clarity replaces complexity, organizations unlock the ability to grow without proportionally increasing cost or risk. Scalable workflows become differentiators, not liabilities.

Customer Perspective

“We scaled to hundreds of clients without scaling our support team. Tartan made our operations truly enterprise-grade.”
- COO, MyBiz

This isn’t just a testimony to automation - it speaks to confidence at scale: consistent execution, predictable outcomes, and the ability to grow without technical drag.

What This Enables Going Forward

With real-time synchronization integrated into its core operations, MyBiz is no longer constrained by manual reconciliation or outdated data workflows. This unlocks:

• Faster go-to-enterprise velocity, with predictable onboarding cycles

• Self-serve policy enforcement that reduces approval queues

• Deeper integration with client finance systems, enabling data-driven insights and shorter time to value

• Support for future features, such as automated compliance reporting, expense predictive analytics, and AI-driven policy suggestions

Executive Insight: When reconciliation and data freshness are solved at the infrastructure layer, an organization doesn’t just operate faster - it operates smarter. MyBiz’s investment in real-time sync enables it to compete for larger, more complex accounts where predictability and trust are non-negotiable.