Customer, Industry, Product, Use Case

Customer: Jupiter (NEO Bank powered by Federal Bank)
Industry: Neo-Banking / Corporate Banking
Product: Tartan HyperSync Unified API Data Layer
Primary Use Case: Real-time employee data onboarding and synchronization for enterprise client payroll services

Executive Summary

Jupiter faced a growing challenge: onboarding and maintaining client employee data through manual CSV and SFTP workflows was slow, error-prone, and operationally costly. The lack of real-time synchronization led to delayed account activations, inconsistent employee records, and excessive cycle times for account management teams.

By implementing Tartan’s HyperSync unified API layer, Jupiter replaced bespoke integrations with a scalable, secure data platform capable of syncing live, consented employee data across disparate HR systems. Within weeks, Jupiter reduced data onboarding lead times dramatically, improved operational efficiency, and enabled real-time salary account activations - accelerating corporate client adoption and strengthening retention.

This transformation turned what was once a manual operating cost into a predictable infrastructure function, enabling Jupiter to expand rapidly into new enterprise segments with confidence.

The Strategic Challenge: Manual Processes Undermined Velocity and Confidence

Jupiter’s account management teams struggled with inefficient, repetitive data work. Customer Success and Key Account Managers spent 3–4+ days manually reconciling employee records via CSV and SFTP, chasing HR teams for updates, and correcting discrepancies.

Because each corporate client used a different HRMS, Jupiter faced integration fragmentation that increased complexity every time a new client was added. This resulted in:

• Slower salary account activations due to delayed data updates

• Inconsistent employee data sets that impacted client trust

• Security and compliance risk exposure from ad-hoc data exchange mechanisms

• Strained key account resources focused on coordination rather than strategic account growth

For a bank, such operational drag had direct downstream effects: slower onboarding meant delayed revenue, reduced lifetime value (LTV), and higher client churn risk in competitive enterprise segments.

Insight: Manual and point-to-point integration patterns don’t scale - they fragment your operational model and erode predictability, especially in regulated environments where data freshness and governance are mandatory preconditions for product delivery.

The Solution: A Unified, Real-Time Data Layer for Enterprise Scale

Jupiter adopted Tartan’s HyperSync, a unified API integration layer to connect with 50+ HRMS and payroll systems using a single interface. This eliminated the need for custom integrations and manual file exchanges.

Instead of relying on CSV uploads and SFTP exchanges that were slow and brittle:

• Jupiter accessed real-time, consented employee data directly from client HR systems.

• Employee records - including joins, exits, and status changes - populated into Jupiter’s systems without human intervention.

• Deposit switch APIs allowed salary account updates to propagate automatically from HR systems to banking systems.

This shifted critical data management from an *output]*of manual process to an *input]*of automated, real-time infrastructure - a core advantage in regulated banking environments where speed and accuracy are strategic differentiators.

Operational Impact: Predictable Velocity and Efficiency

Once HyperSync was live, Jupiter’s internal operations transformed:

• Employee data onboarding that used to take 3–4+ days now completes in near real-time, enabling faster salary account activation.

• Manual work for HR teams at client organizations was reduced, strengthening partner relationships.

• Account managers and key account teams regained capacity, allowing them to service more clients without proportionately increasing headcount.

Operational predictability improved because data was no longer bottlenecked by human coordination and outdated batch processes.

Insight: Predictability in operational processes - especially those tied directly to client onboarding and activation - is strategic. It expands capacity not by adding resources but by removing structural friction and uncertainty from the workflow.

Business Impact: Growth, Experience, Competitive Advantage

The integration delivered outcomes that map directly to metrics executives care about:

• Rapid client onboarding: Jupiter successfully onboarded 10+ new corporate clients in a single week - far exceeding prior cycle expectations.

• Enhanced customer experience: Real-time data sync enabled employees of corporate clients to receive Federal salary account offers without delays.

• Stronger market expansion: With a scalable data sync layer in place, Jupiter could pursue larger and more complex corporate accounts without engineering bottlenecks.

For banks and financial institutions, this level of acceleration does more than improve client satisfaction - it reshapes how the institution competes. When onboarding is frictionless and reliably fast, banks can pursue larger enterprise accounts with confidence, shorten sales cycles, and convert signed mandates into live accounts without execution risk. 

Faster activation directly compresses time-to-revenue, while predictable onboarding timelines strengthen trust with CFOs, CHROs, and procurement teams who increasingly view operational readiness as a prerequisite, not a bonus.

More importantly, speed delivered through systems, not heroics, allows growth without proportional increases in operational cost or risk exposure. Relationship and account management teams shift from managing delays to expanding relationships, cross-selling products, and increasing wallet share. This is how operational excellence translates into measurable top-line and margin impact.

Insight: When operational efficiency moves from an internal KPI to an externally visible capability, it becomes a competitive moat. Organizations that embed speed, predictability, and compliance into their infrastructure gain strategic leverage — accelerating acquisition, improving retention through consistent delivery, and driving durable long-term revenue growth without sacrificing control or governance.

Customer Perspective

“With Tartan’s HyperSync, we’ve successfully onboarded over 10 clients within a week. Their console streamlines operations by automating data flow between our clients’ HR systems and us, reducing manual effort and enhancing internal efficiency.”
- AVP of Sales, Jupiter

This reflects not just a tech win, but a business outcome - greater speed, fewer errors, and the operational capacity to pursue high-value enterprise opportunities.

What This Enables Going Forward

With HyperSync now part of Jupiter’s core infrastructure, the bank has unlocked:

• Enterprise-grade onboarding velocity, supporting future product innovation and client expansion

• Higher lifetime value (LTV) from existing clients due to reduced friction and improved service delivery

• Lower operational risk by embedding secure, consent-driven access into the data layer

• Data-driven insights and automation capabilities that can feed into analytics, policy triggers, compliance reporting, and next-gen banking products

Executive Insight: Real-time, unified data layers transform scaling from an operational hurdle into a strategic advantage. When data moves predictably and securely, everything else - from client experience to product velocity - becomes easier, faster, and more profitable.

About Tartan

Tartan builds unified enterprise data layers and verification infrastructure that help organizations automate workflows, reduce manual effort, and deliver predictable, scalable experiences across onboarding, compliance, and operational systems.