We’re thrilled to introduce a major functionality upgrade to HRMS Sync this month: Logs, a powerful observability feature tailored for both technical and non-technical users. This update brings transparency, efficiency, and control to your API and webhook integrations. Additionally, we’ve expanded our HRMS compatibility to include Paychex and PeopleStrong, continuing our mission to make HRMS Sync the most versatile data sync layer in the market.

New Feature: Logs

Effortless Integration Monitoring for Developers and CSMs

With Logs feature, admins now gain access to a detailed dashboard that captures all API and webhook activities from the past 3 days. Whether you're a developer looking to debug a failed request or a Customer Success Manager trying to assist a client without writing code, Logs 1.0 gives you the tools to troubleshoot faster and with clarity.

HRMS Sync logs feature

What It Does & Why It’s Needed

For Developers:

• Access detailed request-response logs of source API calls.

• Apply deep filters across client name, integration, status, category, and method.

• Investigate anomalies with debugging tools and raw payload visibility (excluding sensitive tokens/passwords).

For CSMs/KAMs:

• View a simplified dashboard with categorized error types and friendly explanations.

• Suggested resolutions are available directly in the interface.

• Help clients resolve integration issues without escalating to tech teams.

Logs feature bridge the gap between technical and customer-facing teams, cutting down troubleshooting time and improving service response.

How It Works

• Only Admins can access the Logs tab from the sidebar.

• The dashboard shows all activity logs from the last 3 days.

• Sensitive fields like passwords or tokens are masked by default.

• Logs adapt based on client configurations:
  
  

  • Partial Data Clients: View only the logs for shared employee records

  • On-Demand Sync Clients: View logs for selected data points only
    
    
    

Use Case

Imagine a travel management company that receives incomplete employee travel profiles. With Logs feature, their integration engineer can instantly filter for failed data syncs by “Travel Policy” category. At the same time, the account manager can view a clear explanation of why specific fields didn’t sync and share suggested fixes with the client. No back-and-forth with tech.

Welcoming New HRMS Integrations - Paychex and PeopleStrong

We’re excited to announce that HRMS Sync now supports Paychex and PeopleStrong, further expanding our global HRMS footprint.

• Paychex is a widely used payroll and HR platform in North America, supporting thousands of SMBs with complex employee data workflows.

• PeopleStrong is a leading enterprise-grade HRMS provider in Asia, known for its modern, API-first architecture.

Explore Logs and our new integrations with Paychex and PeopleStrong by signing up for free sandbox access. Get hands-on with real-time logs and see how HRMS Sync helps you build more resilient, transparent, and compliant data pipelines.