Tartan’s Product Update — November 2022

In this update, we’re introducing a focused improvement aimed at user experience and journey continuity—an enhanced Forgot Password flow within payroll selection.

Password recovery may seem like a small step, but in high-intent workflows such as payroll or verification journeys, even minor friction can break momentum. When users are forced to leave the application or navigate unclear redirects, the result is often frustration, drop-offs, and incomplete journeys.

This release is designed to prevent that.

Improved Forgot Password Flow in Payroll Selection

We’ve enhanced the Forgot Password experience to make password recovery simpler, faster, and fully in-app.

Users can now reset their passwords without leaving the application, ensuring they stay within the verification or payroll selection flow from start to finish. This eliminates unnecessary context switches and keeps users focused on completing the task at hand.

What’s improved

In-app password reset

Users no longer need to exit the application or open external pages to recover access. The entire reset process happens within the same interface.

Fewer interruptions

A smoother recovery flow reduces confusion and frustration, especially during critical steps such as payroll or HRMS selection.

Lower drop-offs

By maintaining continuity, users are far more likely to complete verification and onboarding journeys without abandoning midway.

Better overall UX

Faster recovery means users can resume their task almost immediately, improving perceived reliability and ease of use.

Why it matters

In payroll-linked and verification-heavy workflows, every extra step matters. Even small disruptions can lead to:

• Abandoned journeys

• Increased support requests

• Delayed onboarding or verification

By streamlining the password reset experience, this update helps businesses:

• Retain users during high-intent onboarding steps

• Reduce support tickets related to login and access issues

• Deliver a more polished, reliable, and enterprise-grade application experience

This improvement is part of our broader effort to remove friction at every stage of the user journey—especially where trust, speed, and completion rates matter most.