Tartan’s Product Update — November 2022

In this update, we’re introducing a focused improvement aimed at user experience and journey continuity—an enhanced Forgot Password flow within payroll selection.

Password recovery may seem like a small step, but in high-intent workflows such as payroll or verification journeys, even minor friction can break momentum. When users are forced to leave the application or navigate unclear redirects, the result is often frustration, drop-offs, and incomplete journeys.

This release is designed to prevent that.

Improved Forgot Password Flow in Payroll Selection

We’ve enhanced the Forgot Password experience to make password recovery simpler, faster, and fully in-app.

Users can now reset their passwords without leaving the application, ensuring they stay within the verification or payroll selection flow from start to finish. This eliminates unnecessary context switches and keeps users focused on completing the task at hand.

What’s improved

In-app password reset

Users no longer need to exit the application or open external pages to recover access. The entire reset process happens within the same interface.

Fewer interruptions

A smoother recovery flow reduces confusion and frustration, especially during critical steps such as payroll or HRMS selection.

Lower drop-offs

By maintaining continuity, users are far more likely to complete verification and onboarding journeys without abandoning midway.

Better overall UX

Faster recovery means users can resume their task almost immediately, improving perceived reliability and ease of use.

Why it matters

In payroll-linked and verification-heavy workflows, every extra step matters. Even small disruptions can lead to:

• Abandoned journeys

• Increased support requests

• Delayed onboarding or verification

By streamlining the password reset experience, this update helps businesses:

• Retain users during high-intent onboarding steps

• Reduce support tickets related to login and access issues

• Deliver a more polished, reliable, and enterprise-grade application experience

This improvement is part of our broader effort to remove friction at every stage of the user journey—especially where trust, speed, and completion rates matter most.

Logo of Client & Payroll in the customer journey

Building trust and consent is a crucial part of what we are trying to build at Tartan. A logo or a brand identity plays a critical role in the user’s journey.
With this feature update, build overall confidence and enhance the experience of your customers.

Try out KYC Sandbox right in the dashboard

With this latest feature, our customers are now able to visualize how the KYC user journeys work in real-time with Tartan’s API by using our new KYC Sandbox feature on the dashboard.

Our customers no longer require going through reading lengthy documentation or integrations. Customers can just sign-up and use the Sandbox for free to see how the KYC APIs will work for them.  

A seamless customer onboarding indeed!

Integrate HRMS account for instant verification

Learn how Tartan’s API is helping new-age digital lending companies verify their user’s income and employment information, increase application conversion and allow them to make loan decisions quickly.

Coverage

We’ve synced employment records from 200+ new employers in November 2022.

These include large organizations such as Bandhan Bank, Sula Vineyards Ltd, Solartis Technology Services Pvt. Ltd., The Great Eastern Shipping Company Ltd etc.

Dealing with an incomplete credit picture

In today’s digital world, lenders are seeking more insight into the borrower’s ability to pay. They are opting for payroll automation as it provides a holistic view of the applicant and provides updates in real-time. Read more to find out how Tartan is helping to resolve these issues and helping the industry.

Find out how Tartan is pioneering user consent-driven payroll data exchange in India, which plays different roles in people’s daily lives behind the scenes, making their financial lives easier.
In the meantime, we’d love to hear any feedback you have on our products and what we can do to make them even better. If you have any questions or feedback, contact us !

If you are excited to ride with us, we are hiring right now. Check out our job openings https://angel.co/company/tartanhq

‍Stay tuned for more such amazing updates every month.